Gunnr Warranty Policy
At Gunnr Optics, we stand behind the quality and craftsmanship of our products. We offer a Lifetime Warranty on all our rifle scopes, ensuring you receive the best performance and reliability throughout your shooting adventures. Our warranty is a testament to our commitment to providing you with superior optics and unparalleled customer service.
IMPORTANT NOTICE UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C. §2301 et seq.; 16 C.F.R. Parts 700-703)
This document states the full terms of the written warranty for Gunnr-branded consumer products sold in the United States. It is a Limited Warranty as defined by federal law.
1. Warrantor and Contact
Warrantor: Gunnr.
Customer Support: +1 949-889-3949/support@gogunnr.com.
2. Products Covered
This Limited Warranty covers new, genuine Gunnr-branded consumer products purchased from Gunnr or an authorized reseller and delivered within the United States.
3. Warranty Period
Lifetime warranty from the date of original retail purchase by the first consumer purchaser.
4. What This Warranty Covers
Defects in materials and workmanship of the covered product under normal, intended, household use during the Warranty Period.
5. What Gunnr Will Do
(1) At our option and at no charge to you, we will:
(a) provide replacement parts or assist you in purchasing parts;
(b) replace the product with a new product of the same model, the same price, or a higher price (only if the original product is out of stock or discontinued);
(c) refund the actual price you paid for the product upon its return (we may deduct discounts, installation fees, and other fees you paid to third parties).
(2) Any replaced product or part becomes our property.
(3) Repairs and replacements are warranted for the remainder of the original Warranty Period.
We reserve the right to reasonably interpret and apply the terms of this warranty, subject to applicable federal and state laws.
6. How to Obtain Warranty Service
(a) Contact us using the information in Section 1 (or contact the seller) and provide: purchase date, seller, order number, product model, description of the issue, and photos/videos if available.
(b) Follow our troubleshooting and return instructions.
(c) If return is authorized, we will provide an RMA and instructions. For approved claims, we will provide a prepaid ground shipping label for the return and will cover the return shipping back to you.
(d) You must remove personal data and accessories not originally supplied. We are not responsible for loss of data or removable media.
7. Consumer Responsibilities
(1) Provide proof of purchase from an authorized source and evidence of product failure, damage, or other non-functionality.
(2) Use and maintain the product as described in the user manual.
(3) Comply with return, packaging, and RMA instructions.
(4)Packaging:
(a) We do not provide packaging free of charge (including outer cartons, protective fillers/dunnage used to secure the goods, or pallets).
(b) You may use the original packaging or, with assistance from our customer service team, obtain packaging that meets our requirements.
(c) For any packaging you purchase yourself, we will not return such packaging after we receive the goods, and we do not cover the cost of that packaging.
8. What This Warranty Does Not Cover
Loss, Theft, or Deliberate Damage: The warranty does not cover products that are lost, stolen, or deliberately damaged.
Cosmetic Damage: Any cosmetic damage that does not affect the performance of the product is not covered.
Unauthorized Repairs or Modifications: Any damage resulting from unauthorized repairs or modifications will void the warranty.
9. No Tie-In Sales Requirement
Use of non-Original parts, accessories, or services will not void this warranty. However, damage directly caused by such items is not covered. Gunnr may require use of Gunnr parts only when provided free of charge. See 16 C.F.R. §700.10.
10. Implied Warranties
Gunnr does not disclaim implied warranties. To the extent permitted by law and because this is a Limited warranty, the duration of all implied warranties (including the implied warranties of merchantability and fitness for a particular purpose) is limited to the Warranty Period stated in Section 3. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
11. Limitation of Remedies; Incidental and Consequential Damages
To the extent permitted by law, Gunnr is not liable for incidental, special, indirect, or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
12. State Law Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
13. Dispute Resolution Options
You are not required to use arbitration or any informal dispute settlement mechanism to pursue rights under the Magnuson-Moss Warranty Act unless Gunnr provides a mechanism that complies with 16 C.F.R. Part 703 and clearly identifies it here. Gunnr does not require arbitration to obtain warranty performance. If Gunnr offers a voluntary dispute resolution program, details will be posted at the URL in Section 15.
14. Transferability
This warranty applies only to the original consumer purchaser and is not transferable, unless required by applicable law.
15. Pre-Sale Availability; Online Access
The full text of this warranty will be made available to consumers prior to sale at the point of sale and online at: https://gogunnr.com/pages/gunnr-warranty-policy
16. Governing Law
This warranty is governed by U.S. federal law and by the law of the state where the product is delivered to the consumer.
17. Effective Date
This Limited Warranty applies to purchases made on or after the Effective Date shown above.
Warranty Process
Contact Us: If you believe your Gunnr Optics product is defective, please contact our customer support team at support@gogunnr.com to receive a Return Authorization Number (RAN).
Prepare Your Product: Securely pack your product, including a note with your contact information, a description of the defect, and the RAN.
Ship Your Product: Send the package to the address provided by our customer support team. We recommend insuring the package and retaining the tracking number for your records.
Assessment and Service: Once we receive your product, our technicians will assess the defect and determine whether it will be repaired or replaced. We will cover all shipping costs for returning the repaired or replaced product to you.
Contact Information
Website: gogunnr.com
Email: support@gogunnr.com
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